Municipal resilience means that an administration remains capable of functioning even in the event of cyber-attacks, power cuts or supply issues. linqi helps the public sector to prepare critical processes in such a way that decisions can be made more quickly and there is no need to improvise in an emergency. As a CVE Numbering Authority, linqi also takes responsibility for ensuring transparency in the handling of security vulnerabilities. The key point here is that digital processes only strengthen resilience if secure systems are also taken into account.
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Anyone concerned with municipal authority resilience must also consider cyber security within public authorities and local councils. And anyone who takes both seriously will, sooner or later, be faced with a rather uncomfortable but important question: what happens if specialist procedures, communication channels and decision-making processes fail? Or to put it another way: are our local authority processes secure?
Resilient local authorities must be prepared for emergencies affecting internal structures. linqi provides targeted support in this regard. The no-code platform allows critical administrative workflows to be structured in such a way that responsibilities, stand-ins and alternative procedures are clearly defined even before a crisis arises. At the same time, as a CVE Numbering Authority, linqi helps to transparently identify and unambiguously label security vulnerabilities. But let’s start at the beginning.
Municipal resilience describes a local authority’s ability to cope with crises and disruptions, to maintain essential services and to stabilise as quickly as possible afterwards. It is therefore not about preventing every single disruption. It is about being prepared, limiting the impact and, above all, remaining capable of taking action.
The issue affects the entire spectrum of local public services: water, energy, health, waste management, transport, social services, citizen services and communication with the public. It also plays a central role in civil defence. This is because, in the event of major crises, local authorities, utility companies, aid organisations and other local stakeholders must work closely together on the ground to protect the public and maintain essential services. And to do this, everyone must know what to do.
Many of the necessary foundations are usually already in place: emergency plans, crisis management teams, contact lists, stand-in arrangements, emergency power plans, or lessons learnt from floods, pandemics and energy crises. The task of building local resilience therefore consists primarily of better linking existing structures, highlighting critical interdependencies and regularly checking whether the planned procedures actually stand up to the test in practice.
No, digitalisation alone does not make a municipal authority crisis-proof. However, it does strengthen resilience when digital administrative processes are structured in a way that is easy to understand, operated securely and supplemented by clear emergency and fallback procedures.
It is therefore clear that the digitalisation of public administration creates important prerequisites for resilience. Information is available more quickly, responsibilities become more transparent, the status of cases can be tracked more easily, and recurring tasks can be automated. At the same time, new dependencies arise. If a central specialist system, a data centre, the administrative network or standard communication channels fail, this must not result in the loss of organisational knowledge. Local authorities must therefore have a thorough understanding of their processes and prepare functioning analogue alternatives for critical process steps.
Digital resilience thus means two things: systems must be protected and recoverable. At the same time, the organisation must know how to continue working when technology is limited or unavailable.
linqi provides a high degree of transparency in this regard. Departments can model their processes independently as workflows. Roles, permissions, tasks, checks, approvals, status information and escalations are consolidated into a single, traceable end-to-end process. This helps in day-to-day operations – and makes it clear, right from the planning stage, where a process relies too heavily on individual people, systems or communication channels.
Cyber security is part of municipal government resilience because a cyber attack can paralyse large parts of the administrative infrastructure. If this infrastructure fails, citizen services, social benefits, internal coordination, the production of up-to-date situational assessments and key decision-making processes can all be affected simultaneously.
IT security in public administration is therefore a prerequisite for a local authority’s ability to function. Protective measures, backups and recovery plans are essential. Another key prerequisite is effective vulnerability management: security vulnerabilities must be identified, clearly labelled, assessed, prioritised and rectified. The Common Vulnerabilities and Exposures (CVE) programme plays an important role in this regard.
CVE stands for Common Vulnerabilities and Exposures and refers to an international programme that uniquely records and catalogues publicly known cyber security vulnerabilities. Using a CVE ID, manufacturers, IT managers and security experts can unambiguously refer to the same vulnerability and coordinate their response.
Since June 2026, linqi has been officially authorised as a CVE Numbering Authority (CNA). This enables linqi to assign CVE-IDs to vulnerabilities within its own area of responsibility and to publish the corresponding entries.
For customers, this status provides additional transparency: vulnerabilities in linqi products can be clearly recorded and published in accordance with the rules of the CVE programme. Vulnerabilities assigned a CVE ID are then documented in a traceable manner and can also be systematically incorporated into vulnerability management. The CNA status demonstrates how closely process digitalisation and security responsibility are integrated at linqi.
Local authority resilience is demonstrated through specific, strategically planned procedures. Who needs to take action, what information is required, what alternative measures are in place in the event of a failure, and how is it documented what worked?
A specialist system is inaccessible, and the cause remains unclear at first. Instead of frantic ad-hoc discussions, linqi now initiates a defined process: record the incident, involve those responsible, assess the services affected, activate alternative processing routes, coordinate internal and external communication, and document all decisions.
With linqi, such steps can be prepared as a clear workflow. Tasks are assigned to roles rather than individual people, deadlines and escalation procedures are defined, and the necessary evidence is collected within the process. If linqi remains accessible despite the incident, the prepared process can be managed digitally. If this is not the case, the previously agreed analogue contingency plan must be implemented.
The first step should be a structured assessment. On this basis, local authorities can identify critical services and processes, examine dependencies and develop suitable contingency plans.
This raises questions such as: Which services must continue to operate at all costs during a crisis? On which systems, people, service providers and infrastructure do they depend? Who is authorised to make which decisions? Which analogue communication channels are available? Which documents must also be accessible offline? With linqi, this can be turned into a step-by-step, actionable process.
No, resilience is not a project that local authorities can simply tick off as complete at some point. The plans drawn up must be practised, results evaluated and processes regularly adapted to new circumstances.
Following a drill or even a real-life incident, a ‘lessons learnt’ process should therefore be initiated. What worked? Where was information lacking? Which approval took too long? Was a line of succession unclear?
In linqi, this can then directly result in tasks, responsibilities and deadlines for improvements. In this way, an exercise does not become a file in a drawer, but rather a continuous improvement process. Even smaller scenario or communication exercises provide valuable insights if their results are consistently documented and implemented.
The debate surrounding digitalisation in local authorities often centres on online access, efficiency and reducing paper use. Whilst this is important, it falls short when it comes to resilience: effective digitalisation of public administration must also take into account what happens in the event of disruptions and how essential services can continue to be provided.
linqi creates a practical link to address this. The platform helps to translate existing structures into clear digital workflows, make responsibilities transparent, automate checks and implement improvements in a traceable manner. At the same time, a resilient approach always involves asking the honest question: which analogue alternative works when digital systems are unavailable?
This is precisely where the link between digitalisation and municipal authority resilience lies: municipal authorities do not become more resilient simply by using more software. They become more resilient when they know their processes, understand interdependencies, deal with security vulnerabilities professionally, and are just as clearly organised for exceptional circumstances as they are for day-to-day operations. With linqi, this path can be followed step by step.
After a preliminary discussion of approx. 30 minutes, we will automate your process free of charge and demonstrate linqi to you using your own process in a live demo via video call (approx. 60 minutes) to clarify any open questions.
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