How does linqi work as SaaS software?

Definition: What is Software as a Service?

SaaS is the abbreviation for Software as a Service. This software solution refers to a usage model in which applications are not installed and run locally, but are provided as a service via the internet. The software runs in a cloud environment operated by the provider and is accessed via a web browser or a similar interface. Maintenance, updates, scaling and technical operations are the responsibility of the provider.

Advantage: Users do not need to deal with the technical aspects themselves. They simply pay a usage fee for the application. In return, customers receive a service that is continuously maintained and further developed, without the need for their own installations or traditional upgrade projects.

SaaS in practice: What defines the operating and usage model

The operation of linqi as SaaS

In the SaaS model, a provider such as linqi typically takes responsibility for:

• The operation of the infrastructure – i.e. servers, databases and scaling
• Availability and performance – i.e. monitoring and capacity planning
• Security measures – i.e. patch management and protection against attacks
• Updates and further development – i.e. continuous releases rather than one-off upgrade projects
• Backup and recovery processes – in other words, everything that ensures reliable operation behind the scenes
• Ensuring data protection and compliance requirements – i.e. the responsible handling of data

Using linqi as a SaaS solution

With a SaaS solution such as linqi, users receive:

• Full access to the platform – i.e. login, tenant, workspace
• Control over role and permissions management – in other words: who is allowed to view, edit and approve what?
• Configuration options – i.e. flexible customisation rather than a traditional installation
• A comprehensive environment – i.e. everything needed to digitise processes and manage workflows

Try linqi as a SaaS solution free of charge

linqi as a SaaS solution: implementation and technical foundation

Vision: Digitising processes and making them manageable

As process automation software, linqi ensures that recurring workflows are standardised, made traceable and automated as far as possible.

Typical objectives of linqi as a SaaS solution:

• automated workflows
• fewer manual hand-overs
• clear responsibilities
• Transparent status and escalation logic
• shorter turnaround times
• Consistent documentation and traceability

Core principle: A holistic process rather than a individual solution

Rather than loosely linking many individual tools, a process in linqi is generally designed as an end-to-end workflow.

And this is what it looks like:

• Trigger: e.g. enquiry, form, event
• Steps: tasks, checks, approvals
• Rules: Who receives what and when, including conditions
• Documentation: status, history, comments, attachments depending on the setup
• Result: completion, handover, reporting

As a comprehensive workflow management system, linqi not only maps out the workflows but also manages the entire process efficiently and automatically.

Get in touch now

No-code: Implementation through configuration rather than development

As linqi operates as a no-code platform, implementation takes place without programming, but via building blocks and configurations:

• Process modelling using graphical or configuration-based elements via drag-and-drop
• Fields, forms, status logic and rules via settings
• Roles, permissions and responsibilities via configuration

Given that linqi is a SaaS software model, this means that many requirements which used to be submitted as tickets to IT can now be implemented directly within linqi during day-to-day use via no-code. As updates and features are provided centrally by linqi, configurations require no local installations or in-house release cycles. This allows users to focus on the added value of linqi.

How does the implementation of linqi as a SaaS solution work?

Step 1: Process selection and definition

• Start with a clearly defined process, e.g. approvals, requests, internal workflows
• Define the structure: start, end, participants, rules and exceptions

Step 2: Modelling and configuration in linqi

• Mapping out the steps and responsibilities
• Define data fields, mandatory fields and handover criteria
• Set up user roles and permissions

Step 3: Testing, iteration, roll-out

• Pilot group tests real-world scenarios
• Adjustments for special cases and edge cases
• Rollout with clear communication and concise guides

Step 4: Operation in SaaS mode

• Updates, maintenance, etc. are carried out in the background by linqi
• New requirements are implemented as a process version or extension
• Updates are delivered centrally via the SaaS service

Get advice now on process automation with linqi

What can users expect from linqi when using it as a SaaS solution?

What users can specifically expect when using linqi as a SaaS solution can be clearly explained by looking at the distribution of responsibilities. Whilst linqi, as the provider, ensures stable and secure platform operation – that is, it takes care of availability, technical updates, security measures and the underlying infrastructure – the focus for users lies on business-specific usage and organisation. This primarily includes defining and modelling processes, roles and permissions, data quality, as well as business approvals and the rules governing how workflows should run.

This results in an operational model that is less dominated by technical tasks and more focused on continuous optimisation and clear governance.

Request a live demo of linqi now

Advantages of linqi in a SaaS model

Using linqi as a SaaS software model offers particular advantages in terms of speed, operation and further development. As infrastructure, maintenance, security updates and new features are provided centrally, there is no need for local installations, in-house update cycles or traditional upgrade projects.

At the same time, the platform can be scaled up quickly as required – new teams or processes can be integrated without long lead times.

This allows you to stay focused on the actual goal: digitising recurring workflows and implementing process automation efficiently.