Exchange Connector – e-mails and tasks directly in the process
The mailbox is the real working point for many teams: orders arrive by e-mail, answers have to go out, appointments have to be coordinated, tasks have to be assigned. The linqi Exchange connector takes exactly this work out of the employees’ hands. Your processes read incoming mails, send answers and notifications, create tasks in the mailbox and update or delete them, plan appointments, send invites and manage categories – all as documented steps in the course of the process. The connection is maintained per mailbox environment, so that several accounts can run side by side in different tenants without the access details getting in each other’s way.
The connection to your Exchange environment – whether classic on-premises via EWS, Exchange Online or with Microsoft Graph – is maintained centrally as a connection in linqi, including the appropriate authentication. This way all your processes work with the same, maintained mailbox connection, without credentials being scattered across individual processes. The mailbox, where you used to check in between, becomes a system your workflow actively uses – and vice versa.
From the mailbox to the process – and back
With the Exchange connector, linqi talks directly to your Exchange environment. The connection is maintained centrally as a connection – with the required credentials and the appropriate authentication, whether for classic on-premises Exchange via EWS, for Exchange Online, for NTLM-based environments or via Microsoft Graph. In the process, the appropriate actions are available to you: incoming mails are read, outgoing mails are sent, tasks are created, updated, retrieved or deleted, appointments are sent and cancelled, polls are triggered and categories are assigned. Categories from your mailbox can be queried directly by the processes, so that assignments stay aligned with your existing mailbox setup. This turns the mailbox into a part of your workflow – instead of a second system where you manually check in between.
Frequently asked questions about the Exchange Connector
Which actions are available?
Read and send e-mails, create, update, retrieve or delete tasks, send and cancel appointments, send polls and assign categories.
How is the connection maintained?
As a central connection in linqi, with the appropriate authentication for your Exchange environment – whether on-premises, Exchange Online or Graph.
Can an incoming mail start a process?
Yes. Incoming mails can be read and evaluated as a process step – the further course of the workflow then follows automatically.
Which Exchange environments does linqi support?
Classic Exchange on-premises (EWS), Exchange Online, NTLM-based environments as well as connections via Microsoft Graph.