Classify documents and requests automatically with AI
With linqi, you no longer sort incoming documents and requests by hand. AI classification automatically assigns texts and content to your predefined categories – with context, so the AI understands the background. The result: the right person receives the right information, immediately.
Every incoming e-mail, attachment and free-text entry is classified automatically within your process run. You define the categories that fit your workflows – such as intake types, priorities, departments or case types – and provide the AI with the context it needs to distinguish reliably what each item is about. This eliminates manual sorting, media breaks and waiting times: the content is routed automatically to the responsible person or to the next process step. The classification runs as a standard, configurable process action in the linqi designer – no programming and no external sorting tools required.
- Automatic classification into predefined categories
- Context for accurate results
- Directly executable as a process step
Automation that fits your existing process
The classification works as a standard process action: you define your categories, provide the AI with the required context and switch the action on at the right point in your process. Every incoming e-mail, document and request is then classified automatically and routed directly – to the responsible person, to the right department or to the next work step.
Typical use cases are the intake of enquiries, support requests, complaints or documents, where a quick and reliable decision is needed about where they belong. Because classification is context-based, it stays plausible even when wording changes. This saves your team time every day, prevents content from being left behind, and makes your intake service consistent and traceable.
Frequently asked questions about AI classification
What documents can linqi classify automatically?
linqi can classify incoming e-mails, attachments and free text. You define the categories that content should be sorted into, and the AI automatically assigns every incoming item to the matching category.
How do I define the categories for classification?
You define the categories yourself – tailored to your workflows. You also give the AI the context, so it understands what the sorting is about. This keeps the results precise and understandable for your team.
Do I need programming skills to set up classification?
No. Classification is a configurable process action in the linqi designer. You pick the action, define categories and context, and switch it into the process – without any code.
What happens when the AI is not sure?
You can use the results in the following process steps – for example a manual approval or forwarding to the responsible person. This keeps you in control while the AI handles the routine work.